Refund
Policy

A legal disclaimer

Last updated: January 2026

This Refund Policy explains how refunds, cancellations, and changes are handled for bookings made with Zobel Resort, including accommodations, tours, and experiences.

Hotel Reservations

Cancellations

Cancellation policies vary depending on the room type, rate, and booking conditions
Specific cancellation terms will be clearly displayed at the time of booking
Guests who cancel within the allowed cancellation window will receive a refund according to the booking terms

No-Shows

Failure to arrive on the scheduled check-in date without prior notice may result in a charge for one or more nights, as specified during booking

Tours & Experiences

Cancellations by Guests

Tours and experiences may be canceled up to 24–48 hours before the scheduled start time for a full or partial refund, depending on the specific tour
Late cancellations or no-shows may not be eligible for a refund due to operational costs

Changes

Guests may request to reschedule a tour or experience, subject to availability
We will make reasonable efforts to accommodate changes when possible

Cancellations by Zobel Resort

In rare cases, tours or experiences may be canceled or rescheduled due to:

Weather conditions

Safety concerns
Operational or logistical issues

If Zobel Resort cancels a service, guests will be offered:

A full refund or
The option to reschedule for another date

Refund Processing

Approved refunds will be issued to the original payment method

Processing times depend on the payment provider and may take several business days

Transaction or currency conversion fees charged by third-party providers may not be refundable

Non-Refundable Items

Unless otherwise stated:

Completed stays, tours, or experiences are non-refundable
Certain promotional or discounted rates may be non-refundable

How to Request a Refund

To request a cancellation or refund, please contact us as soon as possible:

Zobel Resort

Gondar, Ethiopia

📧 Email: support@zobeltheresort.com