Terms & Conditions

The Site is intended to provide information about our accommodations, tours, and services​

• You agree to use the Site for lawful purposes only

• We reserve the right to modify or discontinue any part of the Site at any time​

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Reservations & Bookings

• Reservations for rooms, tours, or services are subject to availability

• Booking details, prices, inclusions, and schedules are confirmed at the time of booking

• Guests are responsible for providing accurate personal and contact information

 

Payments

• Prices are displayed in the applicable currency and may be subject to taxes or fees

• Payments are processed securely through third-party payment providers

• Zobel Resort does not store full payment card details

• Cancellations & Changes

• Cancellation and modification policies vary depending on the service booked

• Specific cancellation terms will be communicated during the booking process

• Failure to arrive (“no-show”) may result in charges according to the applicable policy

 

Tours & Experiences

• Tour itineraries may be adjusted due to weather, safety considerations, local conditions, or operational needs

• Participation in tours and activities is voluntary and at the guest’s own risk

• Guests are expected to follow safety instructions provided by guides or staff

 

Guest Responsibilities

Guests agree to:

• Respect hotel property, staff, other guests, and local communities

• Follow local laws, customs, and cultural guidelines

• Accept responsibility for personal belongings during their stay or tour

 

Limitation of Liability

To the extent permitted by law:

• Zobel Resort is not liable for indirect, incidental, or consequential damages

• We are not responsible for delays, cancellations, or disruptions caused by events beyond our reasonable control

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Third-Party Services & Links

Our Site may include links to third-party websites or services. Zobel Resort is not responsible for the content, policies, or practices of third parties.

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Intellectual Property

All content on this Site, including text, images, logos, and branding, is the property of Zobel Resort or used with permission. Unauthorized use is prohibited.

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Governing Law

These Terms & Conditions are governed by the laws of Ethiopia. Any disputes shall be handled in accordance with applicable local regulations.

 

 

Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

Contact Information

For questions regarding these Terms & Conditions, please contact us:

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Zobel Resort

Gondar, Ethiopia

Email: support@zobeltheresort.com